Welcome to Firesettle Camp Shop! Before you embark on your shopping adventure with us, please take a moment to review these Terms and Conditions that govern your use of our website and purchases. Just as we carefully test every piece of gear we sell, we’ve crafted these terms to ensure a smooth experience for all our outdoor enthusiasts.
1. Acceptance of Terms
By accessing or using shelterstores.com (the “Site”), you agree to be bound by these Terms and Conditions (“Terms”). If you disagree with any part, please refrain from using our Site.
2. About Firesettle Camp Shop
We’re passionate outdoor gear specialists offering:
- High-performance camping equipment including 3-4 season convertible tents and down sleeping bags
- Durable outdoor essentials like camp stoves and furniture
- Lightweight adventure gear such as hammocks and bivy sacks
Our shop serves adventurers worldwide (excluding certain Asian and remote regions).
3. User Obligations
As a valued member of our outdoor community, you agree to:
- Provide accurate account and payment information
- Use products only as intended (no modifications to stoves or fuel systems)
- Comply with all safety guidelines for outdoor equipment
- Respect our intellectual property (no unauthorized use of product images/descriptions)
- Not engage in fraudulent activities or misuse our return policy
4. Products and Services
Product Descriptions
We strive for accuracy in describing our gear, from tent specifications to sleeping bag temperature ratings. However, minor variations may occur.
Safety Notice
Certain products (alcohol stoves, fuel canisters, axes) require special handling. By purchasing these items, you acknowledge responsibility for proper use and assume all associated risks.
Non-Returnable Items
For hygiene and safety, these cannot be returned once opened/used:
- Alcohol Stoves
- Compressed Fuel Canister Stoves
- Fuel and Fuel Bottles
- Bivy Sacks
5. Ordering and Payment
Order Process
Your adventure begins when you:
- Select your gear
- Complete checkout with valid payment
- Receive order confirmation (typically within 1-2 business days)
Accepted Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Pricing and Taxes
All prices are in USD. International customers may be subject to customs fees.
6. Shipping Policy
Processing Time
We pack your gear with care within 1-2 business days (weekends/holidays excluded).
Shipping Options
| Method | Cost | Carrier | Delivery Time |
|---|---|---|---|
| Standard Shipping | $12.95 | DHL/FedEx | 10-15 business days |
| Free Shipping | Orders >$50 | EMS | 15-25 business days |
International Shipping
We ship globally except to certain Asian and remote regions. Customers are responsible for any customs fees.
7. Returns and Refunds
Return Policy
If your gear doesn’t meet expectations:
- 15-day return window from delivery date
- Original packaging required
- Email [email protected] to initiate
Refund Process
Refunds are processed within 3-5 business days after we receive and inspect returns. Original shipping costs are non-refundable unless the return results from our error.
Damaged Items
If your four-season tent or other gear arrives damaged:
- Contact us immediately with photos
- We’ll provide a prepaid return label
- Expedited replacement shipped upon confirmation
8. Intellectual Property
All content on our Site (logos, product images, descriptions) is our exclusive property. You may not:
- Reproduce any content without permission
- Use our branding for commercial purposes
- Reverse engineer our products
9. Liability Limitations
Firesettle Camp Shop shall not be liable for:
- Incidental or consequential damages from product use
- Misuse of outdoor equipment
- Shipping delays beyond our control
- Injuries from improper gear usage
10. Privacy Policy
Your data security matters as much as your gear’s reliability. Our Privacy Policy details how we handle your information.
11. Governing Law
These Terms are governed by Texas law. Any disputes shall be resolved in Houston courts.
12. Changes to Terms
We may update these Terms periodically. Continued use after changes constitutes acceptance.
13. Contact Us
For questions about these Terms:
Firesettle Camp Shop414 Wines Lane, Houston, TX 77587
Email: [email protected]
Happy trails from the Firesettle Camp Shop team! We’re here to equip your adventures with gear as reliable as your spirit of exploration.
