Welcome to Firesettle Camp Shop! Before you embark on your shopping adventure with us, please take a moment to review these Terms and Conditions that govern your use of our website and purchases. Just as we carefully test every piece of gear we sell, we’ve crafted these terms to ensure a smooth experience for all our outdoor enthusiasts.

1. Acceptance of Terms

By accessing or using shelterstores.com (the “Site”), you agree to be bound by these Terms and Conditions (“Terms”). If you disagree with any part, please refrain from using our Site.

2. About Firesettle Camp Shop

We’re passionate outdoor gear specialists offering:

  • High-performance camping equipment including 3-4 season convertible tents and down sleeping bags
  • Durable outdoor essentials like camp stoves and furniture
  • Lightweight adventure gear such as hammocks and bivy sacks

Our shop serves adventurers worldwide (excluding certain Asian and remote regions).

3. User Obligations

As a valued member of our outdoor community, you agree to:

  • Provide accurate account and payment information
  • Use products only as intended (no modifications to stoves or fuel systems)
  • Comply with all safety guidelines for outdoor equipment
  • Respect our intellectual property (no unauthorized use of product images/descriptions)
  • Not engage in fraudulent activities or misuse our return policy

4. Products and Services

Product Descriptions

We strive for accuracy in describing our gear, from tent specifications to sleeping bag temperature ratings. However, minor variations may occur.

Safety Notice

Certain products (alcohol stoves, fuel canisters, axes) require special handling. By purchasing these items, you acknowledge responsibility for proper use and assume all associated risks.

Non-Returnable Items

For hygiene and safety, these cannot be returned once opened/used:

  • Alcohol Stoves
  • Compressed Fuel Canister Stoves
  • Fuel and Fuel Bottles
  • Bivy Sacks

5. Ordering and Payment

Order Process

Your adventure begins when you:

  1. Select your gear
  2. Complete checkout with valid payment
  3. Receive order confirmation (typically within 1-2 business days)

Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing and Taxes

All prices are in USD. International customers may be subject to customs fees.

6. Shipping Policy

Processing Time

We pack your gear with care within 1-2 business days (weekends/holidays excluded).

Shipping Options

Method Cost Carrier Delivery Time
Standard Shipping $12.95 DHL/FedEx 10-15 business days
Free Shipping Orders >$50 EMS 15-25 business days

International Shipping

We ship globally except to certain Asian and remote regions. Customers are responsible for any customs fees.

7. Returns and Refunds

Return Policy

If your gear doesn’t meet expectations:

  • 15-day return window from delivery date
  • Original packaging required
  • Email [email protected] to initiate

Refund Process

Refunds are processed within 3-5 business days after we receive and inspect returns. Original shipping costs are non-refundable unless the return results from our error.

Damaged Items

If your four-season tent or other gear arrives damaged:

  1. Contact us immediately with photos
  2. We’ll provide a prepaid return label
  3. Expedited replacement shipped upon confirmation

8. Intellectual Property

All content on our Site (logos, product images, descriptions) is our exclusive property. You may not:

  • Reproduce any content without permission
  • Use our branding for commercial purposes
  • Reverse engineer our products

9. Liability Limitations

Firesettle Camp Shop shall not be liable for:

  • Incidental or consequential damages from product use
  • Misuse of outdoor equipment
  • Shipping delays beyond our control
  • Injuries from improper gear usage

10. Privacy Policy

Your data security matters as much as your gear’s reliability. Our Privacy Policy details how we handle your information.

11. Governing Law

These Terms are governed by Texas law. Any disputes shall be resolved in Houston courts.

12. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

13. Contact Us

For questions about these Terms:

Firesettle Camp Shop
414 Wines Lane, Houston, TX 77587
Email: [email protected]

Happy trails from the Firesettle Camp Shop team! We’re here to equip your adventures with gear as reliable as your spirit of exploration.