FAQ

We specialize in high-quality outdoor gear for all adventure types, including:

• Convertible 3-4 season tents and four-season tents
• Ultralight sleeping bags (3-season down) and bivy sacks
• Camp kitchen essentials (alcohol stoves, compressed fuel canister stoves)
• Comfort items (camp chairs, furniture, hammocks)
• Essential accessories (axes, bug shelters, footprints)

Our products are carefully selected for durability, functionality, and adventure-readiness.

Absolutely! Our four-season tents are specifically designed for harsh conditions, while our 3-4 season convertible tents offer versatility for most camping scenarios. Each product description includes detailed specifications about weather resistance and recommended use cases.

Yes! We cater specifically to ultralight backpackers with our compact bivy sacks, alcohol stoves, and down sleeping bags – all designed to minimize weight without sacrificing performance. Look for “ultralight” in product descriptions or filter by weight in our shop.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with encryption for your protection.

Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For additional security, we recommend using PayPal if you prefer not to enter card details directly.

You may request order modifications within 1 hour of placement by emailing [email protected]. After this window or once your order enters processing (1-2 business days), we cannot guarantee changes. Expedited processing helps us get your gear to you faster!

We ship worldwide (excluding some Asian and remote areas) with two reliable options:

1. Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing (1-2 days)
2. Free Shipping (orders over $50 via EMS): 15-25 business days after processing

Pro Tip: Order early before peak seasons and consider standard shipping if you have firm travel dates approaching.

Both shipping methods include tracking:

• Standard Shipping: Detailed tracking via DHL/FedEx
• Free Shipping: Basic tracking via EMS

You’ll receive tracking information via email once your order ships from our Houston warehouse.

As outdoor enthusiasts ourselves, we understand gear timing is crucial. Delivery times vary based on:

• Customs processing in destination countries
• Remote location accessibility
• Seasonal carrier volumes (summer/fall are peak seasons)

Our estimates are conservative to account for these variables – many orders arrive sooner!

We stand behind our gear! You may initiate returns within 15 days of delivery for unused items in original packaging. Our Houston-based team will guide you through the simple process (email [email protected]). Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Contact us immediately at [email protected] with photos of the damage and packaging. We’ll expedite a replacement (shipping at our cost) or full refund – your choice. Adventure-ready gear should arrive adventure-ready!

Currently, we process returns and new orders separately for efficiency. If you need a different size/color/model, please initiate a return and place a new order. This ensures you get your correct gear as quickly as possible.

Click “Forgot Password” on the login page or email us. We’ll send reset instructions to your registered email address within 15 minutes (check spam folders).

Address changes must be requested within 1 hour of ordering by emailing [email protected]. After processing begins, address changes may not be possible as we prioritize fast order fulfillment for your adventures.

Our team of fellow outdoor enthusiasts is ready to help! Email [email protected] for prompt assistance. We’re based in Houston but answer emails globally – typically within 12 hours.